NO SHOW – If someone fails to turn up for their appointment, a charge of 100% of the treatment cost will be owed and they will not be able to make any further appointments until this charge is paid. If the client has a gift voucher and/or credit on their account, these will be put towards the No Show charge.
CANCELLATION – At least 48 hours notice by telephone or app is required to cancel an appointment, otherwise a fee of 50% of the booked treatment cost may be charged if we are unable to fill the slot. If the client has a gift voucher and/or credit on their account, these will be put towards the Cancellation charge.
LATE RESCHEDULING – Rescheduling an appointment with less than 48 hours notice will be treated as a cancelled appointment and charged accordingly.
We aim to send reminders by text within 48 hours of an appointment to clients who have not opted out, but cannot guarantee that you will always receive them.
In fairness to other clients, appointments cannot be extended due to late arrivals. If you are late for an appointment,
we will adapt the booked treatment to fit the time available but the full cost of the booked treatment is payable.
There is ample free parking in the grounds of The River Club. A car valeting service is available (fee payable).
A course of treatments must be taken within 3 months (IPL excluded) of purchase, is non-transferable & non-refundable except at management discretion.
If we have to temporarily close the salon due to Covid-19 restrictions, we will extend the period in which courses can be taken.
We accept payment by most credit/debit cards for transactions of £15 or more
A 25% deposit may be requested when booking. A 50% deposit is required for all packages, group bookings and December appointments.
Deposits are only refundable if at least 48 hours notice of cancellation is given by telephone – please see Cancellation/No Show/Late Rescheduling above.
From time to time, we have special offers or discounts available; unless specifically stated, these offers/discounts cannot be combined & may not be used in conjunction with any other offers/discounts.
Gift vouchers are available to purchase:
- from The River Club Reception (cash only)
- from the Salon Reception (cash or card)
- online from firstname.lastname@example.org (card or bank transfer)
Vouchers are valid for 6 months, can be purchased either for a specific treatment or for an amount of money and can be redeemed against treatments or products.
If we have to temporarily close the salon due to Covid-19 restrictions, we will extend the validity of gift vouchers.
We welcome minors, but all under 18 year olds must be accompanied at all times in the treatment room by a parent or guardian.
To ensure that you get the most from your treatment and as a courtesy to other clients, please make sure your mobile phone is either turned off or on silent.
All clients over age 65 can get a 10% discount on single treatments taken before 5pm on Monday to Wednesday.
We reserve the right to modify/discontinue treatments, to amend prices and opening times without notice.