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GENERAL INFORMATION

APPOINTMENT REMINDERS
We aim to send reminders by text within 24 hours of an appointment to clients who have not opted out, but cannot guarantee that you will always receive them.

APPOINTMENT TIMES 
In order to get the most from your treatment, please arrive a few minutes before your scheduled appointment time.  In fairness to other clients, appointments cannot be extended due to late arrivals.  If you are late for an appointment, we will adapt the booked treatment to fit the time available but the full cost of the booked treatment is payable.

CANCELLATION/NO SHOW/LATE RESCHEDULING FEES 
If you need to cancel an appointment please give at least 48 hours notice by telephone otherwise a fee of 50% of the booked treatment cost may be charged. Cancellations by text or e-mail are not accepted. Failure to attend an appointment or rescheduling an appointment with less than 48 hours notice will be treated as a cancelled appointment and charged accordingly. If a client has a gift voucher or a credit balance and cancels with less than 48 hours notice, the fee of 50% of the booked treatment cost will be deducted from the value of the gift voucher or available credit.

COURSES 
A course of treatments must be taken within 3 months of purchase, is non-transferable & non-refundable except at management discretion.

CREDIT/DEBIT CARDS 
We are happy to accept payment by most credit and debit cards, subject to a 50p charge for transactions under £15.

DEPOSITS 
A 25% deposit may be requested when booking.   A 50% deposit is required for all packages, group bookings and December appointments. Deposits are only refundable if at least 48 hours notice of cancellation is given by telephone – please see Cancellations above.

DISCOUNTS/OFFERS 
From time to time, we have special offers or discounts available; unless specifically stated, these offers/discounts cannot be combined & may not be used in conjunction with any other offers/discounts.

MOBILE PHONE 
To ensure that you get the most from your treatment and as a courtesy to other clients, please make sure your mobile phone is either turned off or on silent.

VARIATION 
We reserve the right to modify/discontinue treatments, to amend prices and opening times without notice.